BOYLES ALUMINUM PRIVACY POLICY
Effective Date: 8-18-2025
INTRODUCTION
At Boyles Aluminum, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our services, visit our website, or communicate with us through various channels including SMS messaging.
INFORMATION WE COLLECT
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address
- Project Information: Property details, service requests, project specifications
- Business Information: Company name, business address, tax identification numbers
- Communication Records: Records of calls, emails, text messages, and other communications
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Website Usage: IP address, browser information, pages visited, time spent on site
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (computer, mobile device, browser type)
- Usage data (pages viewed, time on site, referring websites)
- Location information (general geographic location)
- Cookies and similar tracking technologies
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
Business Operations
- Providing aluminum installation, repair, and maintenance services
- Scheduling appointments and service calls
- Processing quotes, estimates, and invoices
- Managing customer accounts and service history
- Communicating about projects, services, and appointments
Customer Service
- Responding to inquiries and customer support requests
- Following up on completed services
- Resolving complaints or service issues
- Providing technical support and guidance
Marketing and Communication
- Sending service reminders and maintenance notifications
- Sharing information about new services or special offers
- Conducting customer satisfaction surveys
- Sending newsletters and promotional materials (with consent)
Legal and Administrative
- Complying with legal obligations and regulations
- Protecting our rights and interests
- Maintaining business records
- Ensuring workplace safety and security
SMS/TEXT MESSAGING POLICY
Consent and Opt-In
- We will only send SMS messages to customers who have provided explicit consent
- Consent may be obtained through website forms, verbal agreement, or written authorization
- You may opt-in to receive appointment reminders, service notifications, or promotional messages
Types of SMS Messages
We may send the following types of text messages:
- Service Messages: Appointment confirmations, scheduling changes, service reminders
- Promotional Messages: Special offers, new services, seasonal promotions (with separate consent)
- Emergency Messages: Urgent service notifications or safety-related communications
Message Frequency
- Service-related messages: As needed based on your service schedule
- Promotional messages: No more than 4 messages per month
- You will be informed of expected message frequency when you opt-in
Opt-Out Instructions
- Reply "STOP" to any text message to unsubscribe from all SMS communications
- Reply "HELP" for assistance or contact information
- You may also contact us directly to manage your SMS preferences
- Opting out of SMS messages will not affect other forms of communication
SMS Data Protection
- We do not sell, rent, or share your phone number or SMS data with third parties
- SMS communications are used solely for business purposes related to our services
- Message and data rates may apply based on your mobile carrier plan
- We use secure systems to protect SMS communications
DATA SHARING AND DISCLOSURE
We Do Not Sell Your Data
Boyles Aluminum does not sell, rent, or trade your personal information to third parties for monetary consideration or any other benefit.
Limited Sharing Circumstances
We may share your information only in the following specific situations:
Service Providers
- Third-party contractors who assist with our services (with confidentiality agreements)
- Payment processors for billing and invoicing
- Technology service providers (website hosting, email services, customer management systems)
Legal Requirements
- When required by law, court order, or government regulation
- To protect our legal rights or defend against legal claims
- To ensure safety and prevent fraud or illegal activities
Business Transfers
- In the event of a merger, acquisition, or sale of business assets (with continued privacy protections)
Third-Party Safeguards
- All service providers must agree to protect your information according to this privacy policy
- We limit data sharing to the minimum necessary for business purposes
- We require third parties to use appropriate security measures
DATA SECURITY
Protection Measures
We implement comprehensive security measures to protect your personal information:
- Physical Security: Secured offices and restricted access to records
- Digital Security: Encrypted data transmission and secure data storage
- Access Controls: Limited employee access on a need-to-know basis
- Regular Updates: Ongoing security assessments and system updates
- Staff Training: Regular privacy and security training for all employees
Data Retention
- We retain personal information only as long as necessary for business purposes
- Service records may be kept for warranty and legal compliance purposes
- Marketing data is retained until you opt-out or request deletion
- Payment information is retained according to financial record requirements
YOUR PRIVACY RIGHTS
Access and Control
You have the right to:
- Access: Request copies of your personal information we maintain
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a portable format
- Restriction: Limit how we use your personal information
- Objection: Object to certain uses of your information
Communication Preferences
You may:
- Opt-out of marketing emails by clicking unsubscribe links
- Stop SMS messages by replying "STOP"
- Update your contact preferences by contacting us directly
- Choose which types of communications you receive
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require identity verification for security purposes.
COOKIES AND WEBSITE TRACKING
Cookie Usage
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and improve functionality
- Provide personalized content and recommendations
- Enable certain website features
Cookie Management
You can control cookies through your browser settings:
- Block or delete cookies
- Receive notifications when cookies are set
- Disable specific types of tracking
Note that disabling cookies may affect website functionality and your user experience.
CHILDREN'S PRIVACY
Boyles Aluminum does not knowingly collect personal information from children under 13 years of age. Our services are intended for adults and business customers. If we become aware that we have collected information from a child under 13, we will promptly delete such information.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes:
- We will post the updated policy on our website
- We will notify customers via email or SMS for significant changes
- The "Last Updated" date will be revised
- Continued use of our services constitutes acceptance of the updated policy
STATE-SPECIFIC PRIVACY RIGHTS
California Residents (CCPA/CPRA)
California residents have additional rights including:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to non-discrimination for exercising privacy rights
Other State Laws
We comply with applicable state privacy laws including those in Virginia, Colorado, and other states with comprehensive privacy legislation.
CONTACT INFORMATION
Privacy Questions and Requests
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Boyles Aluminum
Phone: 727-504-9354
Email: info@boylesaluminum.com
Response Time
We will respond to privacy inquiries within:
- Email inquiries: 2-3 business days
- Phone inquiries: Same business day when possible
- Written requests: 30 days maximum
COMMITMENT TO PRIVACY
At Boyles Aluminum, protecting your privacy is not just a legal obligation—it's a fundamental part of our commitment to customer service and trust. We will never sell, rent, or inappropriately share your personal information. We use your data solely to provide excellent aluminum services and maintain our business relationship with you.
If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us. We value your trust and are committed to maintaining the highest standards of data privacy and security.
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.
